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Frequently asked questions (FAQ)
Sales terms and conditions
1. Once you have selected which works you would like to buy, we will ship them to you with DHL Worldwide Delivery Services or another reliable delivery service, within the shortest possible time of receipt of your order and payment. An e-mail will be sent to you confirming delivery. You can rest assured that your painting is packed well and will arrive safely. Once the order leaves our location, Air Mail delivery time from the artist to your country usually ranges from 10 – 20 days.
2. You get a Certificate of Authenticity by the artist for every original painting you buy, a document that proves its originality.
For the sake of transparency and customer friendliness, all details related to the paintings you buy are given on the painting’s picture itself: kind, material used, size, name of the painting, painter, price etc.
3. As to the transportation cost which we will add to the price of the paintings we attach herewith the DHL’s tariff list for your reference. The transportation cost of an average painting that will weigh less than 1 kg including packing would thus amount from 23 to maximum 84 Euro according to where you are, e.g., in geographical zone 1 or 9 (1 being countries geographically close to the DPR of Korea, 9 being the countries most remote from the DPR of Korea).
4. We are preparing to introduce the use of the best on-line payment system which will guarantee 100% safety — www.PayPal.com – and will inform you on this website when it’s done. We also intend to add the use of credit cards. In the meantime we ask you to pay by bank transfer to our bank account: Abt Felix, c/o Pyongyang Painters, Account No. 53187599 (Euro), Asia Commercial Bank (ACB), Swift Code ASCBVNVX, 80 Quang Trung, Nha Trang City, Vietnam
5. Buying with us, you contribute to the development of art and artists in the Democratic People’s Republic of Korea (North Korea). www.pyongyang-painters.com is committed to pay a substantially higher share to the painters than what they usually would get.
And who knows an artist whose painting you bought from www.pyongyang-painters.com could become as famous as Picasso, Dali, Warhol or van Gogh, and prices for his masterpieces will grow thousand-fold.
Privacy Policy
Our goal is to protect your privacy. Any personal information, including email addresses that you supply to www.pyongyang-painters.com in the course of your use of our web site will not be given, sold or rented to any third party. Furthermore, any permission-based contact we undertake with you will provide you with the option to unsubscribe at any time.
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